FAQ

What types of products do you offer?

We offer a range of creative, unique, and decorative indoor and out lamps and night lights. We also offer other innovative products related to lights such as lightsabers etc. 

Do you offer free shipping?

Yes, We offer worldwide free shipping.

What is your return policy?

If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

How long does it take for my order to arrive?

Standard shipping typically takes 5 -15 business days. The actual delivery time may vary depending on your location.

Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email so you can track the status of your shipment.

Do you offer international shipping?

Yes, we ship to the USA, UK, Canada, and Worldwide. Please note that we are not responsible for any customs or import taxes that may be charged on international orders.

Do you offer any discounts?

Yes, currently there is 50% OFF on our products with free shipping.

Do you have a loyalty program?

Yes, if you join Elookz Design as a member by creating an account, you earn points for different actions and turn them into exclusive rewards and exciting perks. 

Do you offer multiple payment options?

Yes, there are multiple payment options including Shop Pay, Google Pay, and Paypal etc.

Is my information safe on Elookz Design?

Yes, your information is completely safe on Elookz Design, you can read our privacy policy. 

How can I contact you if I have any questions?

You can contact us at cladikbiz@gmail.com, or use the contact form on our website. We will do our best to respond to all inquiries within 24 hours.