Return & Refund Policy

Last updated: August 2026

This policy describes how returns and refunds are handled for orders placed on elookzdesign.com. Please read it carefully. By placing an order, you accept these terms.

30-Day Return Window

You may return any eligible item within 30 days of the delivery date shown on your carrier tracking information. Returns initiated after 30 days of delivery will not be accepted.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Returned within 30 days of the delivery date
• In original, unused condition with no signs of use, assembly attempts, or damage caused by the customer
• All original packaging, accessories, hardware, and documentation included
• Not damaged due to misuse, improper assembly, or accidents

Return Shipping Costs

Change-of-mind returns: The customer is responsible for return shipping costs. We recommend using a tracked shipping service, as Elookz Design cannot be held responsible for return packages that are lost or damaged in transit.

Damaged, defective, or incorrect items: If your item arrived damaged, is defective, or is not the item you ordered, Elookz Design will cover return shipping in full. Please contact us first so we can arrange this.

How to Initiate a Return

1. Email info@elookzdesign.com with your order number and the reason for the return.
2. We will respond within 1 business day with a Return Merchandise Authorisation (RMA) number and return shipping instructions.
3. Pack the item securely in its original packaging, clearly marking the RMA number on the outer box.
4. Ship the item to the address provided in our return instructions using a tracked service.

Please do not send returns without first obtaining an RMA number. Unrequested returns may be refused or delayed.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to your original payment method. Please allow an additional 3–10 business days for your bank or card issuer to post the credit to your account — this timing is outside our control.

Refunds cover the product price. Original outbound shipping charges (if any were charged) are non-refundable for change-of-mind returns.

There are no restocking fees on any return.

Non-Returnable Items

The following items are not eligible for return:

• Items returned after the 30-day return window
• Items damaged due to customer misuse, improper assembly, or accidents
• Items missing original packaging, accessories, or documentation
• Items that have been modified or repaired by the customer

Damaged, Defective, or Incorrect Items

If your lamp arrives damaged, is not functioning correctly, or is not the item you ordered:

1. Contact us within 48 hours of delivery at info@elookzdesign.com.
2. Include your order number and clear photos or a short video showing the issue.
3. We will arrange a free replacement or issue a full refund — your choice.

Do not discard the original packaging until the claim is resolved, as the carrier may require it.

Exchanges

We do not process direct product exchanges. To receive a different item, return the original product for a refund (subject to the return conditions above) and place a new order for the item you want. This ensures the fastest possible processing of your replacement.

Cancellations

If you need to cancel an order, contact us immediately at info@elookzdesign.com or +1-929-777-8282. We process orders quickly and cannot guarantee cancellation once an order has been dispatched. If the order has already shipped, please initiate a return upon delivery.

Contact Us

For return or refund questions:

• Email: info@elookzdesign.com
• Phone: +1-929-777-8282
• Hours: Monday–Friday, 9:00 am–5:00 pm Eastern Time