Last updated: August 2026
This policy describes how Elookz Design processes and ships orders placed on elookzdesign.com. Please read it carefully before completing your purchase. By placing an order, you agree to the shipping terms below.
We ship to all 50 US states (contiguous US, Alaska, and Hawaii). At this time, we do not offer shipping to US territories (Puerto Rico, Guam, US Virgin Islands, etc.), PO boxes, APO/FPO military addresses, or international destinations.
All orders ship free of charge via standard ground shipping. There is no minimum order requirement to qualify for free shipping.
Orders are reviewed, verified, and dispatched within 1 business day of being placed (Monday through Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed on the next available business day.
Processing time is separate from transit time. A tracking number is sent to your email address once your order has been collected by the carrier.
After dispatch, standard ground delivery typically takes 3 to 5 business days, depending on your location within the United States. Please note that delivery times are estimates provided by the carrier and are not guaranteed.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page. Please allow up to 24 hours after receiving this email for tracking information to appear on the carrier's website.
If you have not received a tracking email within 2 business days of placing your order, please contact us at info@elookzdesign.com.
It is your responsibility to provide a complete and accurate shipping address at checkout. Elookz Design is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an address error after placing your order, contact us immediately at info@elookzdesign.com or +1-929-777-8282. We will make every effort to correct it before dispatch, but we cannot guarantee changes can be made once the order is in transit.
If your package arrives visibly damaged, please:
We will arrange a replacement or issue a full refund for verified carrier damage at no cost to you.
If your tracking information shows "Delivered" but you have not received your package:
Shipping timeframes may be affected by weather events, carrier service disruptions, peak holiday periods, or other factors outside our control. We will notify you of any significant known delays. In the event of an extended carrier delay, please contact us and we will assist you in tracking your shipment or arranging a resolution.
For any shipping questions: